Di-Spatch

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Pipeline every load, from booking to the driver being paid ·

Connections third-party services this system relies on, checked automatically

"Working" means the service accepted a real test request. "Off" is normal: that feature is simply not switched on. A failing connection is reported on the owner's home screen and rechecked every 30 minutes. Test results show no keys. Each check is the cheapest real call the service offers; none sends a text or email or moves money.

Needs attention

Nothing needs attention right now.

Problems on the road flood, closure, breakdown, hours, receiver

When a loaded truck meets a problem you are not stuck with "cancel". Pick what fits: wait it out, detour, ask the broker for a later time, send another driver, log a repair or tow, carry on with care. Each option shows its effect on the arrival time and the driver's legal hours before you confirm, and everything is recorded.

Rate & dispatch agreement

Schedule: each driver's next loads planned with the hours-of-service rules

For every driver: what they are doing now, what you reserved for after it, and the best loads to run next, chained so the next one starts where the last one ends. Mandatory rests (30-minute break, 10-hour rest, 34-hour restart) are put into the timeline. Suggestions only: nothing is booked or texted until you approve it.

Only my drivers Include open loads from the Board

Dispatch board

ETAs appear when the driver shares a live position through their check-in link (green dot on the map). They are estimates: straight-line distance x 1.2 at 55 mph, no traffic.

Fleet & route map

Click a load on the board, or its line on the map, to see its route, stops and navigation links. Lines are loads (green clear, amber advisory, red severe weather, grey unchecked); straight lines are not road routes unless road routing is switched on. Green dots are trucks sharing a live position; grey dots are not live. Weather: US National Weather Service.

Brokers checked against FMCSA records

A check reads the government record today. It cannot spot a fraudster using a real broker's MC number, so always call the broker back on the number FMCSA lists, and treat any change of payment or contact details as suspicious.

Getting paid invoices owed to you, bank lines, payout rules · owner and accountant only

Match your bank statement

This reads a statement file you download from your bank; the app never connects to your bank and cannot move money. A deposit is matched automatically only when it shows the invoice number and the exact amount; anything else is a suggestion you confirm. Matches can be undone by voiding the payment. Importing the same statement twice changes nothing.

Paying a driver here means: request, owner approval, then you pay through your bank's own tools and record the reference. The app does not send money yet. Brokers' payments to a factoring company are not tracked as paid to you until you record them.

Driver pay & settlements owner and accountant only

A statement lists what you owe a driver for loads you delivered, plus advances, charge-backs and reimbursements you add, each on its own described line. It is not payroll: no taxes or withholding are calculated and nothing is paid. You decide whether a driver is an employee or an owner-operator; get that, and any lease terms, confirmed by your attorney or payroll provider (see LEGAL.md). A finalized statement is locked and numbered; to correct it, void it and draft a new one.

Safety & compliance licenses, medical cards, insurance, inspections

You record what the document says and attach the scan; nothing here is verified with any agency. An expired CDL, medical card, registration or annual inspection keeps that driver or truck out of automatic dispatch until it is renewed. Documents you have not entered never block anything. Rules vary by carrier and state, so check what applies to you.

Truck maintenance service, inspections, repairs

Plan service windows so no load is matched to a truck that will be in the shop. A breakdown logged from a load's "Problem" panel appears here too.

Phone and email setup

People

I take incoming calls

Pick a person and press Call. Your phone rings first; when you answer, we connect you and the call shows their name, company and role. Calls use your company number.

Expenses

Who is using the phones

Spend per day (last 30 days)

Most contacted

Activity

Find drivers

Drivers who signed up to be found at /drivers/join. You see first name, last initial and what they reported; contact details unlock only if they accept your invitation. Everything is self-reported: verify it yourself before hiring.

Invitations sent

Hiring list

Candidate

You confirm each step yourself and say how. Nothing here is checked by us, and it is not a background-check service. Failed steps stop the hire.

Who looks after which driver

The person assigned to a driver is the first one whose phone rings when that driver calls, and the schedule can be filtered to "only my drivers". Change it here or from any driver in the Schedule.

Brokers: are they legitimate?

Your team

Invoices every delivered load and where its paperwork is

An invoice builds up from confirmations: delivery, the driver's proof of delivery, then the sign-offs your company requires. When they are all in, it is ready to send; the broker gets a link to read, download and approve or dispute it.

Who must sign off before an invoice goes out

Agreements drivers, staff, contractors: everyone

Each person gets an agreement made from your own template, which you can edit by hand. Both sides sign (the company here, the other person in their app or from an emailed link) and a signed PDF is kept. A signature here is a typed name with a recorded agreement. The wording is a starting draft, not legal advice: have a lawyer review it.

Agreement

Their email Starts Ends (optional)

New agreement

Your templates

Load board

Search loads

My requests

Load	Broker	Rate	Status

Saved searches

New loads that match are emailed to you (at most one email per search every 10 minutes).

Bring brokers onto the board

Invite brokers you already work with. Posting is free for them, and invited brokers skip the approval wait. Your carrier profile is what they see.

Public carrier profile

A page you can send to brokers: company, MC/DOT, FMCSA self-check, fleet and equipment, insurance expiry. No policy numbers, address or bank details. Owner only.

My agreements

Branding & signatures how your documents look and how people check them

Logo (PNG or JPG, up to 1 MB)

Company stamp (PNG or JPG, up to 1 MB)

A stamp and signature image are pictures, not a legal electronic signature. Each issued invoice and final pay statement gets a code anyone can look up to confirm the file is exactly the one this system produced.

My profile on documents

Your signature image appears only on pay statements you approve. Only you can upload it. Use a clear photo of your signature on white paper.

Company profile & paperwork

This is what brokers' accounts-payable teams look for on an invoice. Changing remit-to details is recorded in the activity log, because altered payment instructions are the most common invoice fraud. If you continue numbering from an old system, set the next number above your last one; numbers are never reused.

Contract templates drafts for your attorney, not finished legal documents

Profit

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Costs & fees

Every profit figure = revenue − fuel (today's diesel ÷ MPG) − other cost × miles driven (empty miles included) − fees. "Other cost" covers driver pay, insurance, maintenance and truck payments; the default is an industry average, so replace it with your own. Tolls and lumper fees are not included. Detention is billed per stop after the free hours, from arrival and departure times the driver (or you) record; set the hourly rate to 0 to switch it off.

Salaries & overheads owner enters, accountant reads. Counted in net profit, by the day

A driver paid per mile, percent or per load is already counted on each load from their pay terms (Drivers tab); a driver on salary appears here automatically. A commission with a team member applies to the loads of the drivers they look after. This is arithmetic on what you enter, not payroll or tax advice.

Activity log who changed what (owner only)

Autopilot

By default nothing is booked, assigned or texted to a driver until you approve it under Suggested matches. The second box (owner only) removes that review and is not recommended.

Suggested matches review, then approve. Nothing is sent to a driver before you do.

Pipeline

Add a load

Loads

ID	Source	Lane	Rate	Trailer	Status	Truck / Driver	Deadhead	Notes

Your plan

Changes take effect straight away. When you move to a different price, the difference is prorated on your next invoice. Cards, invoices and cancelling are under Billing at the top.

Texting and numbers your own provider account and phone number

Drivers are texted from your number and their replies come back to you, so nothing is shared with other companies and your numbers never pass through us. You need a Twilio or Telnyx account with a number (or port yours in). US business texting also needs your own carrier registration (A2P 10DLC or toll-free verification) with the provider; they will walk you through it. We never see your account's billing.

Connect your ELD live truck positions and driving hours, read-only

In your ELD account an admin creates a read-only API token (Samsara: Settings → API tokens, with vehicle locations and driver hours-of-service read access. Motive: Admin → Developers → API key). We only read; nothing is ever changed in your ELD. Trucks match by unit number (the ELD vehicle name must equal your Truck #); drivers by name. Samsara also updates each driver's remaining hours; Motive updates positions only. Positions refresh every couple of minutes; a truck is shown "live" only while its ELD fix is under 30 minutes old.

Team dispatchers work loads; safety managers work compliance records; accountants record payments but change nothing else; observers can look at everything and change nothing (owner only)