Privacy Policy

Last updated: 18 October 2026

Di-Spatch ("we") operates Di-Spatch. This policy explains what personal data we handle and why.

Who is the controller

For account holders' own details (name, email, billing), we are the controller. For data you enter about your drivers, loads and customers, you are the controller and we act as your processor, handling it only on your instructions to provide the Service.

Data we handle

Account data: your name, work email, company name, hashed password.
Fleet data you enter: driver names, mobile numbers, approximate locations, remaining driving hours; truck details.
Operational data: loads, assignments, text messages exchanged with drivers, generated documents.
Consent records: a dated log of text-message consent requests, opt-ins and opt-outs, including the reply text, kept so a carrier can prove consent.
Billing data: handled by our payment processor (Stripe), which collects your payment details and email on its own checkout and billing pages; we store only a plan and subscription status and, where given, customer and subscription identifiers, never card numbers.

Why we use it

To run the Service, send driver messages, generate documents, take payment, secure the platform, and meet legal obligations. We do not sell personal data.

Service providers

We use providers to operate the Service: our cloud hosting provider (hosting and database), Stripe (payments), the text-messaging provider you connect to your own account (for example Twilio) and our email delivery provider. They process data only to provide those services.

Documents you store

Documents and records you create or upload (invoices, rate confirmations, agreements, delivery photos and so on) belong to you, are kept only to provide the Service to you, are not read by us except where needed for support you ask for, security or legal obligations, and are not used to train models or sold. You can export or delete them yourself; deleting your account deletes them. Because you are the controller of that content, you decide what is stored and for how long, and you should keep your own copies of anything you must retain by law.

Retention

We keep data while your account is active. After cancellation we delete or anonymise it within 30 days (rolling backups are deleted within a further 14 days), except where we must keep records (for example, billing records).

Security

Passwords are hashed, traffic is encrypted in transit, and each customer's data is isolated from others. No system is perfectly secure; we will notify affected customers of a breach as required by law.

Your rights

Depending on where you live you may have rights to access, correct, export or delete your data. Drivers whose details were entered by a customer should contact that customer first. Contact us at support@di-spatch.space.

Changes

We will post updates here and change the date above.